To start, please look at Manage Add-ons in IE:
Add "cairnsoftware.com" as an allowed site:
Next in IE, please look at Internet Options/Security Tab/Custom Level for Internet. You should have the following settings:
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add noreply@hiverevenue.com to your trusted senders list in your email software.